RETURN & REFUND POLICY

Effective Date: September 1, 2026

At Veefood, your satisfaction matters to us. Because we specialize in imported Vietnamese groceries — many of which are fresh, frozen, or temperature-sensitive — our return process is designed first and foremost around food safety and product quality. Please review this policy before completing your purchase.

1.Shelf-Stable Products (Dry & Packaged Goods)

Shelf-stable, non-perishable items (e.g. dry goods, packaged snacks, sauces, instant foods, canned goods) may be returned within 7 days of the delivery date, provided the item is unopened, unused, and in its original packaging. Return requests submitted after this 7-day window cannot be accepted or processed, so we kindly ask that you inspect your order promptly upon arrival.

To start a return, contact us at supports@veefood.us with your order number and a brief description of the reason for return.

2. Perishable, Frozen & Refrigerated Products

Due to food-safety regulations and the cost and complexity of temperature-controlled return shipping, fresh, frozen, and refrigerated products are not eligible for physical return or exchange.

If your perishable, frozen, or refrigerated item arrives damaged, defective, or does not meet our quality standards, we will gladly issue a refund once you provide supporting evidence — no physical return is required. Please contact us within 48 hours of delivery at supports@veefood.us with your order number, a short description of the issue, and clear photos or a short video of the product received.

3. How Refunds Are Issued

• Approved refunds are credited back to your original payment method.
• Please allow 5–10 business days for processing, plus additional time depending on your bank or card issuer.
• For perishable, frozen, and refrigerated items, refunds are issued based on the evidence provided — a physical return of the product is not required or accepted.

4. Order Cancellations
Orders may be cancelled free of charge before they are processed at our fulfillment center. Once an order has been packed or shipped, it can no longer be cancelled; however, it may still qualify for a refund under the conditions above.

5. Fair Use Policy

We want every customer to have a great experience with Veefood. Accounts showing an unusually high volume of return or refund requests 

may be reviewed for irregular activity. Veefood reserves the right to request additional verification, limit eligibility, or decline future orders in cases of suspected abuse or fraud.

6. Need Help?

Our team is here for you. For any return or refund request, please email supports@veefood.us with your order number, a short description, and photo/video evidence where applicable.

Veefood may update this Policy from time to time; the most current version will always be posted on this page.