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VeeFood ships across the United States, with shipping fees and free shipping offers based on your delivery ZIP code and product category. Available shipping options and final charges are displayed at checkout.
IMPORTANT: WHEN YOUR ORDER ARRIVES
Please collect your package promptly and inspect all products upon arrival. Refrigerate or freeze perishable items immediately, following the instructions on their packaging.
We strongly recommend recording a continuous unboxing video showing the unopened package, shipping label, and all products received. Clear photos and videos help us review damaged, incorrect, spoiled, or missing items and support carrier claims. If you do not have a video, please still contact Customer Support within the reporting window below and provide the available evidence.
1. STANDARD SHIPPING — DRY GOODS
Shipping Fee & Free Shipping Minimums
A flat $9.99 Standard Shipping fee applies to Zones 1–7 unless your order qualifies for free shipping.
| Zone | States Covered | Free Shipping Minimum | Estimated Transit After Shipment |
|---|---|---|---|
| Zone 1 | Texas* | $49.99 | 3–6 business days |
| Zone 2 | Oklahoma, Arkansas, Louisiana, Texas* | $49.99 | 3–6 business days |
| Zone 3 | Tennessee, Missouri, Kansas, Alabama, Mississippi | $49.99 | 4–7 business days |
| Zone 4 | South Carolina, Nebraska, Kentucky, Indiana, Illinois, Florida, Georgia | $49.99 | 4–7 business days |
| Zone 5 | Colorado, Michigan, West Virginia, Virginia, Ohio, North Carolina | $49.99 | 4–7 business days |
| Zone 6 | New Mexico, Wyoming, North Dakota, South Dakota, Delaware, Maryland, New Jersey, New York, Pennsylvania | $49.99 | 4–7 business days |
| Zone 7 | Montana, Arizona, Idaho, Utah, Nevada, Washington, Oregon, California | $55.00 | 4–7 business days |
For other eligible delivery areas, free Standard Shipping is available on orders of $75.00 or more. Shipping availability and applicable fees are displayed at checkout.
*Texas: Your ZIP code determines whether Zone 1 or Zone 2 applies.
2. FRESH & FROZEN SHIPPING
The following rates apply to frozen goods and fresh fruit, excluding pomelo/grapefruit items. Please check checkout for shipping charges applicable to those products.
| Zone | States Covered | Shipping Fee Below Minimum | Free Shipping Minimum |
|---|---|---|---|
| Zone 1 | Texas* | $15.00 | $49.00 |
| Zone 2 | Oklahoma, Arkansas, Louisiana, Texas* | $50.00 | $119.00 |
| Zone 3 | Tennessee, Missouri, Kansas, Alabama, Mississippi | $50.00 | $129.00 |
| Zone 4 | South Carolina, Nebraska, Kentucky, Indiana, Illinois, Florida, Georgia | $60.00 | $129.00 |
| Zone 5 | Colorado, Michigan, West Virginia, Virginia, Ohio, North Carolina | $60.00 | $129.00 |
| Zone 6 | New Mexico, Wyoming, North Dakota, South Dakota, Delaware, Maryland, New Jersey, New York, Pennsylvania | $60.00 | $139.00 |
| Zone 7 | Montana, Arizona, Idaho, Utah, Nevada, Washington, Oregon, California | $60.00 | $139.00 |
| Other eligible areas | Availability confirmed at checkout | $70.00 | $159.00 |
*Texas: Shipping fees and free shipping eligibility are determined by ZIP code.
Fresh and frozen products are shipped with protective packaging and cooling materials appropriate for the products. Transit time is generally estimated at 1–2 business days after shipment, depending on the service and destination.
For orders containing multiple product categories, the applicable shipping arrangement and charges are shown at checkout. Items may be shipped separately.
3. PROCESSING & DELIVERY SCHEDULE
Shipping Methods
| Method | Estimated Transit After Shipment |
|---|---|
| Standard Shipping | 3–7 business days |
| Expedited Shipping | Approximately 2 business days |
| Overnight Shipping | Approximately 1 business day |
Shipping names describe the transit service after your package is shipped, not the time from placing your order.
Order Processing
Please allow 1–2 business days for order preparation. Orders placed after 4:00 PM Central Time are considered for processing on the next business day, subject to the perishable shipping schedule below.
Business days are Monday through Friday, excluding holidays. Selecting Expedited or Overnight Shipping does not guarantee same-day shipment.
Fresh & Frozen Shipping Schedule
VeeFood schedules UPS Overnight deliveries for Monday through Thursday to help avoid perishable shipments remaining in transit over the weekend.
Frozen orders that cannot be shipped in time for delivery by Thursday will be held for the following Monday’s shipment. Frozen orders placed after Thursday are scheduled to ship Monday using Overnight Shipping, with estimated delivery Tuesday, subject to order preparation and service availability.
Expedited shipments are scheduled to arrive before the weekend where possible. If a holiday affects the schedule, shipment will move to the next available shipping day.
All processing and delivery times are estimates. Weather, carrier disruptions, holidays, and destination availability may affect arrival dates.
4. RECEIVING YOUR PACKAGE
Please monitor your tracking updates and arrange to receive your package promptly.
For deliveries to stores, offices, nail salons, or other businesses, ensure the location is open and accessible on the expected delivery date. Provide a complete address, including suite or unit numbers and any necessary access instructions.
Contact Customer Support immediately if an address correction is needed. Changes cannot be guaranteed once an order has been processed or shipped, and additional carrier fees may apply.
Perishable products should not be left outside, in a mailbox or pickup area, in a vehicle, or at room temperature for an extended period. Follow the storage instructions on each product’s packaging.
5. REPORTING ORDER ISSUES
If products arrive damaged, spoiled, incorrect, or missing, please contact VeeFood Customer Support within the following windows:
| Product Category | Reporting Deadline |
|---|---|
| Dry Goods | Within 24 hours of the carrier’s recorded delivery time |
| Fresh & Frozen Products | Within 12 hours of the carrier’s recorded delivery time |
Reporting deadlines apply by product category, regardless of the shipping method selected. The window begins when UPS, USPS, or FedEx marks the package as Delivered, rather than when it is opened.
Please submit your initial report within this window, even outside Customer Support hours. Timeliness is based on when your report is submitted, not when our team responds.
Include your order number, a description of the issue, and clear photos or videos of the affected products, shipping label, box, and interior packaging. For missing items, include photos of all items received. Retain packaging and affected products where safe until our team provides instructions.
VeeFood will review each report and determine an appropriate resolution based on the available evidence. Reports submitted after the deadline may not qualify for a refund or replacement if the condition at delivery can no longer be verified.
VeeFood is not responsible for deterioration caused by delayed collection or improper storage after delivery. This policy does not exclude responsibility for issues occurring before delivery or limit rights and remedies under applicable law.
If tracking shows Delivered but you cannot locate your package, contact Customer Support promptly for assistance with a delivery investigation.
Need assistance? Contact VeeFood Customer Support through our website’s Contact Us page and include your order number.
